Question 1

What is your tax filing service fee?

Accepted Answer

Our tax return services are priced at a 20% fee, which is calculated based on your earnings. Please note that we do not provide a flat rate. This fee includes preparer, software, service bureau, electronic filing, document processing, and tax software owner fees.

The cost of tax preparation is based on the complexity of your return. We guarantee the lowest tax liability or the biggest and fastest tax refund allowed by the IRS.

Question 2

What if I owe the IRS?

Accepted Answer

If you owe the IRS, check the status of your account by clicking the link below:

https://www.irs.gov/payments/your-online-account

If you owe, still file your taxes! You may qualify for deductions and/or credits that can reduce or pay off the amount you owe.

Question 3

How much is your fee if I owe the IRS?

Accepted Answer

If you owe the IRS, it is a $50 fee to submit your tax return.

Question 4

What should I do if I haven't received my W-2 form yet?

Accepted Answer

All employers are required to mail your W-2 by January 31. If you don’t receive your W-2 by that date, you should contact your employer to find out when the form was mailed and verify the mailing address.

Question 5

What happens if I submit my form but realize I am missing some information?

Accepted Answer

If you submit your form without all the necessary information, it will add an additional 3-7 business days for processing and also a $25 penalty fee. To avoid delays and unnecessary fees, we advise that you gather all the information you need before submitting your form.

Question 6

How can I check the status of my refund?

Accepted Answer

VGS is not responsible for issuing refunds. However, if you are waiting for a refund from the IRS, you can check the status of your refund by visiting https://www.irs.gov/refunds
  
Once on the website, click on "get your refund status" and enter in your personal information. For your dollar amount, please enter your Federal refund amount. This will provide you with the most up-to-date information on the status of your refund.

Question 7

What all do I need in order to complete my tax return?

Accepted Answer

This is a list of items commonly needed for tax preparation:

Personal Information:
- A photo ID
- Your social security number 
- Tax forms
- Receipts

Question 8

What are your opening hours?

Accepted Answer

Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed

Question 9

How does the referral incentive work?

Accepted Answer

For every successful referral, clients can receive $100. There is no limit to the amount of referrals that can be made.

You have the potential to earn as much as you want! When a referred customer signs up for our tax filing services, they must mention your name as the referrer.

Once their tax filing is complete, and they have paid for the service, we will contact you to arrange payment of your referral fee. It's that easy!

Spread the word and start earning today!

Question 10

How does the Travel Voucher work?

Accepted Answer

Once your tax return is successfully completed and filed with Visionary Growth Solutions, you automatically qualify for a complimentary domestic or international travel voucher.

You can redeem your voucher for your preferred location. Once redeemed, you’ll have 7 days to select your preferred hotel/resort  (please note that location options may vary based on sales tax requirements). After that, you’ll have up to 18 months to choose your travel dates.

The voucher covers accommodations for two people, so all you’ll need to pay is the sales tax and your travel expenses (e.g., flights, transportation).

Frequently Asked Questions